Subscription Status

For subscriptions through eMandates (bank accounts), it takes 1 to 2 working days to activate the subscription. For subscriptions through cards, it is activated instantly.

A description of all the possible statuses for a subscription is available below:

INITIALIZEDThe subscription has just been created and is ready to be authorized by the customer.
BANK_APPROVAL_PENDINGE-Mandate has been authorised and registration is pending at the Bank. This status is specific for e-mandates.
ACTIVEThe customer has authorized the subscription and will be debited accordingly.
ON_HOLDThe subscription failed due to insufficient funds, expiration of payment method, and so on.
CANCELLEDThe subscription was cancelled by the merchant and can no longer be activated.
CUSTOMER_CANCELLEDThe subscription was cancelled by the customer and can no longer be debited/activated.
COMPLETEDThe subscription has completed its total active period.

CUSTOMER_CANCELLED use cases for different payment methods are mentioned below -

  • eNACH: Information that the customer has cancelled the mandate is known only when a charge is raised on this mandate. This charge will always fail as per the cut-off timelines. Refer here for payment statuses.
  • UPI AutoPay: This update is instant i.e the status is updated as and when the customer cancels the mandate from their UPI App.


This is not applicable for SI on Cards.