For subscriptions through eMandates (bank accounts), it takes 1 to 2 working days to activate the subscription. For subscriptions through cards, it is activated instantly.
A description of all the possible statuses for a subscription is available below:
|INITIALIZED||The subscription has just been created and is ready to be authorized by the customer.|
|BANK_APPROVAL_PENDING||E-Mandate has been authorised and registration is pending at the Bank. This status is specific for e-mandates.|
|ACTIVE||The customer has authorized the subscription and will be debited accordingly.|
|ON_HOLD||The subscription failed due to insufficient funds, expiration of payment method, and so on.|
|CANCELLED||The subscription was cancelled by the merchant and can no longer be activated.|
|CUSTOMER_CANCELLED||The subscription was cancelled by the customer and can no longer be debited/activated.|
|COMPLETED||The subscription has completed its total active period.|
CUSTOMER_CANCELLED use cases for different payment methods are mentioned below -
- eNACH: Information that the customer has cancelled the mandate is known only when a charge is raised on this mandate. This charge will always fail as per the cut-off timelines. Refer here for payment statuses.
- UPI AutoPay: This update is instant i.e the status is updated as and when the customer cancels the mandate from their UPI App.
This is not applicable for SI on Cards.
Updated 5 days ago