Subscription Status

For subscriptions through eMandates (bank accounts), it takes 1 to 2 working days to activate the subscription. For subscriptions through cards, it is activated instantly.

A description of all the possible statuses for a subscription is available below:

Status

Description

INITIALIZED

The subscription has just been created and is ready to be authorized by the customer.

BANK_APPROVAL_PENDING

E-Mandate has been authorised and registration is pending at the Bank. This status is specific for e-mandates.

ACTIVE

The customer has authorized the subscription and will be debited accordingly.

ON_HOLD

The subscription failed due to insufficient funds, expiration of payment method, and so on.

CANCELLED

The subscription was cancelled by the merchant and can no longer be activated.

COMPLETED

The subscription has completed its total active period.


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