Once a dispute is created, there are multiple stages involved in Cashree Payments until a resolution is reached. The status of the dispute will change according to the decisions taken by the parties involved. They are mentioned in the table below.
|Action Required||This status indicates that the dispute is created and action needs to be taken from your end.|
Actions such as accepting the dispute, contesting the dispute, or re-uploading the documents due to insufficient evidence are part of the action required status.
|Under Review||This status indicates that you have submitted the documents and Cashfree Payments has forwarded your documents to the concerned authorities who take the final decision.|
|Closed (Merchant Won)||This status indicates that the authorities/customer accepts the documents and you win the dispute. The dispute is closed after this.|
|Closed (Merchant Lost)||This status indicates that the proofs submitted are rejected by the concerned authorities/customer and you have lost the dispute.|
|Closed (Merchant Accepted)||This status indicates that you have accepted the dispute and your customer will automatically be refunded the amount from your balance.|
Your customer can raise a pre-arbitration or an arbitration even for a dispute that is Closed (Merchant Won).
The image below depicts the dispute status.
If you do not respond to a dispute within the deadline, you will lose the dispute and the amount is refunded to the customer.
Updated 4 days ago