Dispute Notifications

Learn in detail about we notify you regarding disputes.

When your customer files a dispute against a payment, the issuing bank informs us of the dispute and we notify you through Email Notifications.

Email Notifications

Email notifications can be configured from the merchant dashboard. Emails on which the merchant wants to receive these notifications can be configured from the merchant dashboard by following the below steps:

Go to Payment Gateway Dashboard > Settings > Email Notifications > Dispute Emails.

Dispute Notifications

Dispute Notifications

We notify you through email in the following scenarios.

ScenariosDescription
Dispute createdYou will be notified when there is a new dispute that is raised by your customer.
Dispute phase/type changeYou will be notified when there is a change in the dispute phase (Pre-arbitration, Arbitration).
States changeYou will be notified when there is a change in the dispute state, for example, Action Required -> Under Review.
Comment updatedYou will be notified when there is a comment updated.
Reminder emailYou will be notified when the dispute has reached the deadline day.

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